"We are fully committed to ease of use and pleasure at work. This includes a smooth, successful user adoption."
Difficult user adoption is almost always related to the resistance to change: "I've always done it this way", "What's wrong with pen and paper?" and "Not something new again that nobody asked for!" If user adoption is a concern or a problem, it's usually due to the fear of the unknown. This is due to a lack of internal communication, mistrust or simply not seeing the benefit yet.
1. Preliminary research
In this phase, it is especially important to listen to the people who are at stake: the end users. What are the underlying needs of the people who will be working with the software? Don't just listen to what they literally tell you, but look for the question behind the question. See if there are any irritations or obstacles that you might be able to remove. Consider also how people reacted to earlier innovations. Was this a success, or did they find it difficult? What caused this? Can you expect these problems again, or is the situation different? Are the end users people who easily embrace new techniques, or is every improvement difficult and does the organisation tend to react sluggishly and slowly to change?
Perhaps you will soon come to the conclusion that in your organisation you hardly need to pay attention to the user adoption: wonderful! But maybe you can already see the mood hanging over you, and even before the introduction you foresee a lot of resistance. Fortunately, you are not powerless and with a plan, respect for the end users, good communication and a reasonable implementation period, you can always successfully switch to paperless meetings with Indeqa.
2. A plan and no paper tiger
It looks obvious, but put a plan on paper beforehand. Maybe you can manage with half an A4 sheet op paper, but maybe you need a more extensive report. That depends entirely on the situation. For your plan, you can pay attention to the following things:
3. Start with Key Users
Especially for larger organizations, it is useful to start with a small group of carefully selected Key Users. Experience shows that it is nice to have 5 Key Users for every 50 end users. In any case, these are the (executive) secretaries. They become the all-rounders of Indeqa. Anyone who has questions about the use of Indeqa within the organisation can contact them. So you want these people to know the software from A to Z, so that they can use and promote all its cleverness. Therefore, invest in your Key Users and make sure that they are well informed. Indeqa is intuitive to use, so it doesn't have to be expensive or complicated.
4. Indeqa rollout within the organization
You listened carefully to the end users and involved them in the process. You took their wishes and needs into account and kept the organisation informed, for example via the intranet. After all, you want everyone to know Indeqa a little already, because unknown makes unloved, we concluded earlier. Meanwhile, the Key Users have also been trained and are enthusiastic about Indeqa. Now is the time to let the software continue to be used.
A few tips:
Indeqa is an easy, intuitive app. Still, it can be useful to help people get started. Choose how you want to do this. Some examples:
Of course, this list of tips is certainly not complete. What works also depends entirely on the organization that starts with Indeqa. With the above tips you will get a long way.
5. The train is moving: time to evaluate
All departments now work with Indeqa. The use of pen and paper during the meeting is a thing of the past and annotations are made in the app and minutes are stored clearly and securely. It is time for an evaluation. Looking back, you celebrate your successes, chart the results and think about what you still want to pay attention to. Of course, you also record tips and tops for a possible next implementation project.
Paperless meetings with Indeqa already take place in many organisations. In the majority of cases, user adoption is fairly self-evident; after all, it is mainly a matter of doing it. Nevertheless, user adoption has our attention, because we go for that smooth, successful implementation and really helped end users.
Do you have any questions about this topic, or do you want to talk further about the user adoption within your organization? Feel free to contact us via firstname.lastname@example.org or call us on +31 (0)78 260 0100.